Frequently Asked Questions
Everything you need to know about your professional grooming gear.
Do you offer professional discounts for licensed barbers?
Yes, we offer exclusive trade pricing for licensed professionals and shop owners. Please create an account and upload your certification to access wholesale rates.
How long does shipping take for heavy equipment like barber chairs?
Standard tools ship within 3-5 business days. Large furniture and heavy equipment are shipped via freight and typically arrive within 7-14 business days depending on your location.
What is your return policy on shears and clippers?
Due to hygiene standards, clippers and shears can only be returned within 30 days if they are in their original, unopened packaging. Defective items are covered under our 1-year limited warranty.
Are the electrical tools compatible with international voltages?
Most of our cordless clippers are dual-voltage (110v-240v), but corded models are typically region-specific. Please check the 'Specifications' tab on the product page before purchasing.
Do you provide sharpening or repair services?
Currently, we do not offer in-house sharpening. However, we stock replacement blades and parts for all major brands like Andis, Wahl, and Babyliss to keep your tools performing like new.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.